At Hot Custom Boxes, we aim to ensure that customers receive products that meet their order requirements. We accept returns for both defective and non-defective products, subject to the conditions outlined below. We also accept eligible exchanges.

Reporting Defects or Order Issues

Customers should inspect their order after delivery. If the products received are defective, damaged, incorrect, or do not match the approved specifications, please notify us by emailing [email protected] within the applicable 15-day return window.

Please include the following information with your request:

Your order number;
A detailed description of the issue; and
Clear digital photographs showing any defect, damage, or discrepancy.

Providing complete information helps our team review your request and determine the appropriate resolution.

Return Eligibility

Customers may request returns for both defective and non-defective products within 15 days of delivery.

To qualify for a return:

Products must be returned in new condition;
The return request must be made within 15 days of receiving the order;
Returns must be sent by mail; and
Customers must follow the return instructions provided by our support team.

Products that have been used, altered, damaged after delivery, or otherwise do not meet the required return condition may not qualify for a refund.

Exchanges

Hot Custom Boxes also accepts exchanges within 15 days of delivery.

Customers requesting an exchange should contact [email protected] with their order number, details of the requested exchange, and any relevant supporting information.

Products submitted for an exchange must meet the same eligibility and condition requirements that apply to returns.

Return Method and Shipping

Approved returns must be sent by mail to the return address provided by our customer support team.

Customers are responsible for obtaining and paying for the return shipping label and return shipping costs.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been received and processed.

Assessment of Returned Products

All returned products are subject to inspection after they are received by Hot Custom Boxes.

For defective, damaged, or incorrect products, our team will review the returned items and any photographs or supporting documents submitted with the claim.

If an issue resulted from an error on our part, we will determine the appropriate resolution based on the circumstances of the order.

Restocking Fees

Hot Custom Boxes does not charge a restocking fee for eligible returns.

No additional restocking cost will be deducted from an approved refund.

Refunds

Once the returned products have been received and inspected, customers will be notified about the status of their refund.

If the refund is approved, it will be processed within 10 days using the applicable original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to post the refunded amount to your account after we have processed it.

Contact Us

For questions regarding returns, refunds, exchanges, or an issue with your order, please contact:

Hot Custom Boxes
Email: [email protected]
Website: hotcustomboxes.com

Return and Refund Policy