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Custom Packaging Boxes Wholesale

Terms and Conditions

Last updated June 19, 2024

By using the Hot Custom Boxes website, you agree to the following terms and conditions. Please note that Hot Custom Boxes reserves the right to modify these terms and conditions at any time without prior notice. We recommend that users periodically review this page to stay informed of any changes. Hot Custom Boxes owns the materials used for the production of our products and does not share or sell these materials to third parties. We reserve the right to distribute free samples or display custom-created printed boxes to showcase our expertise and designs.

Copyright Notice: By using this website, you acknowledge that all information and content displayed on the site—including written material, software, data, images, photographs, graphics, illustrations, designs, and maps (collectively referred to as ‘Our Website Content’)—are owned by Hot Custom Boxes. Any modification, updating, copying, storing, republishing, distribution, or transmission of this content is strictly prohibited without the legal permission of the website owners.

User Conduct on Our Website: You are responsible for any material (e.g., pictures, music, writing) you upload, share, publicize, or distribute through our website. You must ensure that any material you upload or distribute does not include any text, image, design, trademark, service mark, or copyrighted work of any third party unless you have obtained the appropriate permissions from the respective owners. Additionally, you agree not to upload or distribute any content that is offensive, obscene, or that infringes on the intellectual property rights of Hot Custom Boxes or any other third party.

Hot Custom Boxes does not control the content shared by its customers and cannot guarantee its validity, decency, or morality. We are not responsible for any content you may find indecent, unlawful, or abusive. We reserve the right to remove any material deemed indecent, abusive, or otherwise unlawful, but we are not obligated to do so. We may disclose content if required to (a) comply with legal processes; (b) enforce our terms of service; (c) respond to claims that the content violates third-party rights; or (d) protect the rights, property, or safety of our website and its users.

To receive our products, it is your responsibility to provide accurate information. Our website is designed for human use only; any misuse of our website that violates these terms will be considered illegal, and legal action will be taken.

By placing an order on our website, you confirm that you have the necessary rights, permissions, and authority to do so. You also confirm that you are of sufficient age to engage in legal proceedings if necessary. It is your responsibility to protect your password and control access to your registered account. You are responsible for any orders placed through your account.

We may collect personal and business information from customers for future access and service improvements. This information will be used according to our privacy policy.

Indemnification & Limitation of Liability: You agree to defend, indemnify, and hold harmless Hot Custom Boxes, its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors from any claims or damages arising from your actions or the unproven printing of products by the company. This includes (a) violations of any legal rights; (b) malicious, abusive, or foul events; and (c) unauthorized access to password-protected areas of our website. You will compensate us for any losses, damages, or legal fees resulting from such claims.

Hot Custom Boxes is not liable for any accidents, deaths, hazardous events, damages, or delays caused by the use of our website or information received from it. Our total liability for all damages, losses, and causes of action will not exceed the amount paid by you to Hot Custom Boxes for your order.

Return and Refund Policy: If you find any issues with the printing of your product or if it does not meet your specifications, please inform us within 3 days of receiving your order. We will reprint your original order at no additional cost if the fault is on our end. Our management team will inspect the defect. You need to send digital photos of the defective product to us within 7 business days for a reprint.

Payment Order Placement, Cancellations: All prices are in USD. There are no hidden charges. We begin processing your order once we receive the full payment. You can cancel your order within four hours of proof approval for a fee of $25 and 5% of the total payment. Cancellation after 24 hours will cost 50% of the total payment. Design service orders are non-refundable.

Customer Submitted Artwork/Files: Please provide artwork files in 300 dpi and CMYK format. We are not responsible for printing issues caused by other formats. We are not liable for any loss of your printed orders. By uploading artwork to our website, you confirm that the material is legally yours. We reserve the right to decline any order deemed unlawful or violating third-party rights.

Proofs and Color Accuracy: You are responsible for reviewing and approving proofs. The color accuracy cannot be guaranteed due to printing process limitations. No reprints will be done for color variations unless you order a hard proof, which incurs additional costs.

No Liability for Errors: Hot Custom Boxes is not responsible for errors in the final printed product, such as spelling mistakes, font errors, or overprinting issues.

Gang Printing: We do not use gang printing for most products. We use the printing method best suited to the requirements.

Production Speed, Shipping, and Delivery: Production speed begins once we receive your full payment and approved artwork. We are not responsible for delays caused by weather, customs, or other uncontrollable factors. Shipping charges may apply for incorrect addresses or re-shipments otherwise shipping is free.

Changes to our Website and Terms and Conditions: Hot Custom Boxes reserves the right to modify any part of our website or terms and conditions at any time. Continued use of the website indicates acceptance of these changes.

Contacting Hot Custom Boxes: For any queries, please contact us at or call (332) 263-6086.

We are committed to providing excellent services at competitive rates to our resellers. For more information, call us at (332) 263-6086.

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